Free UK Delivery on all orders over £25 Please note we have a 3-5 working day turnaround to dispatch your order

FAQs

FAQs

 

What are our wax melts made of?

Our wax melts are created using the finest economical soy wax which is vegan and animal cruelty free. The fragrance oil we use is also vegan friendly and animal cruelty free. We use only the best biodegradable, eco-friendly glitter and packaging.

 

How do I use them?  

Our wax melts are perfect for tea light burners. Simply place the wax melt into the well of your burner and place a lit tea light underneath. They can also be used in electric wax melt warmer.

How to use our snap bars. Simply snap of one section and place into the well of your wax burner.

Do not worry if you see a faint smoke rising from the well of your wax burner, it simply means the oil is burning to give you the best scent throw.

We would recommend only using one or two individual wax melts/snap bar sections to avoid over filling.

We would advise to only use 4 hour tea lights, to avoid the wax burner getting too hot. 

How long do they burn for? 

This depends on your wax burner as they do vary. On average our wax melts/snap bars will have an average burn time of 50-70 hours per pack.

 

How do I clean the wax out of my burner?

The trick we tend to use is to light the tea light, leave it a few minutes to warm up, blow out the tea light and use a cotton pad to wipe out the wax. There is a step by step video for our customers to watch on our Facebook page and Instagram account. 

 

How much is delivery? 

Our delivery is £3.20 via Royal Mail 2nd class and our turnaround time is 3-5 working days.

We may send out your orders on a signed for basis but this will be at our cost.

 

When will my order arrive?

Once an item has been dispatched it should arrive within 3-5 working days using royal mail 2nd class. Please note with the current pandemic, deliveries may take longer.

 

How long do they last?

Our wax melts do not have a shelf life, providing they are kept in a cool dry place.

How much do your wax melts weigh? 

Snap bars weigh approx. 50g.

6 pack of wax melts weigh approx. 40g.

Mini snap bars weigh approx. 20g.

Bleeding hearts weigh approx. 40g.

 

Wholesale 

For all wholesale enquiries, please email scentsno5@outlook.com